I must say I have been so unhappy with my auto insurance Agent. He is never available his support staff acts as if your annoying them when they answer the phone. I came to the conclusion today that it was time to go elsewhere. Especially after calling the office and leaving 4 messages for my agent to call and answer question concerning my Auto insurance renewal next month. Talk about lousy service and not to mention the young lady blountly stated " We don't have time to deal with customer's questioning our rates" Hummmm So collect our funds each month and not have time to answer questions. I have been a loyal customer I've been with this company since 2003 never had a lapse of coverage all payments are made on time they debit them from my checking account each month. GRRRRR I think that was the final straw I shopped around got the same exact coverage at a lower rate. I'm not one to jump from company to company but this office is terrible and Calling the home office didn't do any justice. They bascially referred me back to the Agent there. Also transferring agents office was out of the question unless you move 100 miles from your current residence. WHAT unbelievable. Sorry guys I had to vent.......
Saved $200 Annually on Car Insurance
January 30th, 2009 at 03:00 am
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Amber- They didn't seem to be too concerned I couldn't believe it.
lizajame- I totally agree I was trying to get clarification of the rate increase and see if it were possible to review the policy for a lower rate. I couldn't believe this one totally unacceptable.
January 30th, 2009 at 07:22 pm 1233343347
Regarding poor service, what is even more distressing is they are still in business when good, honest folks are losing theirs everyday. God bless.
May 20th, 2018 at 01:40 am 1526776826
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